Privacy Policy

1. Introduction

bingopluss ("we," "us," or "our") is committed to protecting the privacy and personal data of all players who use the bingopluss platform at bingopluss.org. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use our services.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable PAGCOR regulatory requirements. By registering for or using the bingopluss platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with any part of this Privacy Policy, please discontinue use of the bingopluss platform and contact our support team to close your Account.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you register for a bingopluss Account or use our services, we collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and government-issued identification number (e.g., Philippine National ID, passport, driver's license).
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
• Financial Data: Payment method details, including GCash account numbers, PayMaya account details, BPI, BDO, or Metrobank account information used for deposits and withdrawals. We do not store full card numbers or banking credentials.
• Account Data: Username, password (stored in hashed form), account preferences, and communication settings.
• Verification Documents: Copies of government-issued IDs, proof of address, and proof of payment method ownership submitted during KYC verification.

2.2 Information Collected Automatically

When you access the bingopluss platform, we automatically collect certain technical and usage data, including:

• Device and Technical Data: IP address, device type, operating system, browser type and version, and screen resolution.
• Usage Data: Pages visited, games played, session duration, click patterns, and navigation paths within the platform.
• Transaction Data: Records of all deposits, withdrawals, wagers, bonuses claimed, and game outcomes associated with your Account.
• Location Data: General geographic location derived from your IP address, used for regulatory compliance and fraud prevention purposes.

2.3 Information from Third Parties

bingopluss may receive personal data about you from third-party sources, including payment processors, identity verification service providers, and fraud detection agencies, for the purposes of verifying your identity, processing transactions, and ensuring platform security.

3. How We Use Your Personal Data

bingopluss uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your bingopluss Account, including processing registrations, verifying identity, and managing Account settings.
• Service Delivery: To provide access to games, process deposits and withdrawals, award bonuses, and deliver customer support.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations, and other applicable Philippine laws and regulations, including mandatory reporting obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized access, and other security threats to the platform and its users.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to enforce responsible gaming tools such as deposit limits, self-exclusion, and cooling-off periods.
• Marketing Communications: To send you promotional offers, newsletters, and updates about bingopluss products and services, subject to your communication preferences. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the bingopluss platform.
• Legal Proceedings: To establish, exercise, or defend legal claims in connection with the bingopluss platform or your Account.

4. Legal Basis for Processing

bingopluss processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and bingopluss, including Account registration, game access, and payment processing.
• Legal Obligation: Where processing is required to comply with applicable Philippine laws and regulations, including PAGCOR requirements and AML obligations.
• Legitimate Interests: Where processing is necessary for the legitimate interests of bingopluss, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and freedoms.

5. Data Sharing and Disclosure

5.1 Service Providers

bingopluss shares personal data with trusted third-party service providers who assist us in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, and customer support platforms. These providers are contractually obligated to process your data only as instructed by bingopluss and in accordance with applicable data protection laws.

5.2 Regulatory and Law Enforcement Authorities

bingopluss may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other government authorities where required by applicable Philippine law or in response to a valid legal process.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of bingopluss, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any changes to this Privacy Policy that may result.

5.4 No Sale of Personal Data

bingopluss does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Any sharing of data is limited to what is necessary for the purposes described in this Privacy Policy.

6. Cookies and Tracking Technologies

bingopluss uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the platform.

We use the following types of cookies:

• Essential Cookies: Necessary for the platform to function correctly, including maintaining your login session and enabling secure transactions. These cannot be disabled.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the bingopluss platform, helping us identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing Cookies: Used to deliver relevant promotional content within the bingopluss platform, subject to your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the bingopluss platform.

7. Data Retention

bingopluss retains your personal data for as long as your Account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following Account closure, in compliance with PAGCOR and AMLC requirements.
• KYC verification documents are retained for the duration of your Account and for five (5) years thereafter.
• Marketing preferences and communication records are retained until you withdraw your consent or close your Account.

When personal data is no longer required for the purposes for which it was collected, bingopluss will securely delete or anonymize it in accordance with our data retention procedures.

8. Data Security

bingopluss implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bingopluss platform.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial information.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the platform.
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

While bingopluss takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your Account credentials.

9. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bingopluss:

• Right to Access: You may request a copy of the personal data bingopluss holds about you.
• Right to Correction: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact the bingopluss Data Privacy Officer through our customer support team. We will respond to all verified requests within thirty (30) days in accordance with applicable law.

10. Children's Privacy

The bingopluss platform is strictly intended for individuals who are 21 years of age or older, consistent with Philippine law governing casino-style gambling. bingopluss does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated Account.

If you believe that a minor has registered on the bingopluss platform or that we have inadvertently collected personal data from a minor, please contact our support team immediately so that we can investigate and take appropriate action.

11. Updates to This Privacy Policy

bingopluss reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this Privacy Policy, we will notify you by posting the updated policy on the bingopluss platform and updating the "Last Updated" date at the top of this page.

Your continued use of the bingopluss platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by bingopluss, please contact our Data Privacy Officer through the following channel:

Email: [email protected]

For general support inquiries, you may also reach our customer support team at: [email protected]

For more information about your rights under Philippine data protection law, you may visit the website of the National Privacy Commission of the Philippines. For responsible gaming concerns, please visit our Responsible Gaming page or review our Terms & Conditions.